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This message was authored by: FrustrateCanadian

Message posted on ‎10 Mar 2023 02:15 PM

Subtitles

I cannot get rid of the annoying subtitles streaming across my screen when watching sports on the sky sports app any ideas?

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Avatar for FrustrateCanadian
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This message was authored by: FrustrateCanadian Answer

Message posted on ‎10 Mar 2023 08:00 PM

Re: Subtitles

Hi All

Sorted, reinstall the app then go to settings accessability, subtitles and captioning turn on and turn off closed captions and SDH 

all good now

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Avatar for caesarome
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Message posted on ‎10 Mar 2023 07:36 PM

Re: Subtitles

Posted by a Superuser, not a Sky employee. Find out more

If this is on a iphone or ipad then see if doing this helps:

 

Settings > Accessibility > Subtitles and Captioning > turn of 'Closed Captions and SDH'

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Message posted on ‎10 Mar 2023 07:41 PM

Re: Subtitles

thanks Mate they were off, tried removing and reinstallking app, no good, funny it doesnt happen on the VIRGIN GO APP, only on the sky sports.  weird

david

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Message posted on ‎10 Mar 2023 07:43 PM

Re: Subtitles

Posted by a Superuser, not a Sky employee. Find out more

Is this happening when watch all the live channels as I will check to see what is happening with mine or is it just certain channels or just one channel ?

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This message was authored by: FrustrateCanadian Answer

Message posted on ‎10 Mar 2023 08:00 PM

Re: Subtitles

Hi All

Sorted, reinstall the app then go to settings accessability, subtitles and captioning turn on and turn off closed captions and SDH 

all good now

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