I have signed up to Full sky package including multi room. My sky satellite dish won't be installed until after Christmas. I was told by the sky store that over Christmas I could use sky go through Apple TV to watch everything until my box was installed. However when I login with Apple TV it says I need full home or multi room subscription and then closes app. This is very frustrating as I signed up on the condition I could use it over Christmas! Any suggestions on why this is happening?
Posted by a Superuser, not a Sky employee. Find out more
What you was told was correct, as a new customer who is awaiting instaltion you can usually use everything Sky Go has to offer, all I can suggest is that you give Sky a call to see if they know why you can't get it working.
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Posted by a Superuser, not a Sky employee. Find out more
As stated above you will need to call Sky.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Sky Go on Apple TV hardware is recent enough that such things may not have been fixed yet: I can imagine it's certainly possible that the additional subscription required for Go use on that particular hardware glitches where the actual Sky domestic installation hasn't yet completed.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
If you sign out on iPhone and sign in again it should ask you to set up a security question and then you should be able to sign in on Apple TV. Also you may only be able to have 3 devices signed in at one time. Not sure. Hope this helps
Yes for clarification it turns out you can use sky go until installation but can't use Apple TV even if you are subscribing to multiroom until install has happened. Once my install happened and card activated Apple TV worked.
I signed up again with Sky in January and got Sky Q. I had the same issue and after speaking with Sky a couple of times we came to the conclusion that Sky Go on Apple TV would not be enabled until Sky Q had been installed and activated. Thats exactly what happend so as soon as the engineer left I was able to log into Sky Go on Apple TV and everything worked.
Interesting I'm guessing it's due to a back end with multiroom that a intial tickbox has to be made saying it's installed before it will allow it to work.
