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Discussion topic: Something is wrong. The app will now quit (1a). MacBook Pro

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This message was authored by Freddy07 This message was authored by: Freddy07

Something is wrong. The app will now quit (1a). MacBook Pro

have previously used Sky Go app on my Macbook  for long time without issue.
Today I open the app Sky Go again and it does not work anymore. I am getting this error message all the times:

 

Something is wrong. The app will now quit (1a).

 

I've deleted and reinstalled the app agin, but nothing works.

Any fixes?

 

Thank you.

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This message was authored by caesarome This message was authored by: caesarome

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Posted by a Superuser, not a Sky employee. Find out more

@Freddy07 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Yesh This message was authored by: Yesh

Re: Something is wrong. The app will now quit (1a). MacBook air

I have also encountered the same problem and same message today.  Is there a fix? Any progress?

Freddy07
Topic Author
This message was authored by Freddy07 This message was authored by: Freddy07

Re: Something is wrong. The app will now quit (1a). MacBook Pro

I still have the problem, but I missed the chat. Can you please contact me again @Addie15 ? Thanks!

This message was authored by bagz17 This message was authored by: bagz17

Re: Something is wrong. The app will now quit (1a). MacBook Pro

I followed the intructions from here, 

Uninstall the app  

  1. Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’  

  2. In Finder, go to the Applications folder and delete Sky Go app  

Remove Sky Go files  

  1. In the Finder select Go to folder ... from the Go menu (or press c).  

  2. A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/  

  3. Select the Sky Go folder and delete it  

  4. Empty Recycling Bin  

  5. Reboot the Mac

after rebooting the mac i reinstalled the sky go app. and here is where i cracked it,

 

i switched off my wifi before opening the app, then when it came up with the no internet error i put my wifi on.

 

this brought me to the log in page, put in your log in information and that should work. 

 

hopefully it works for you. 

 

if this solution proves to be successful, i would appreciate sky giving us something as a thank you, like complimentary sky sports acess for this season. 

 

This message was authored by Yesh This message was authored by: Yesh

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Thanks @bagz17 I'll try those steps this weekend and let you know. Much appreciated.

This message was authored by Yesh This message was authored by: Yesh

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Hi @bagz17,

 

Unfortunately, your suggestion didn't work for me. When I pasted the text in the dialogue box it said 'The folder can't be found' and I couldn't move forward. Thank you so much for your advice, just a shame it couldn't resolved.

This message was authored by Linda1505 This message was authored by: Linda1505

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Hi, I have the same problem, what can I do?

This message was authored by IanJ1965 This message was authored by: IanJ1965

Re: Something is wrong. The app will now quit (1a). MacBook Pro

I get this error ever since I change my router and which has a much more extensive firewall cababilities including Ad blocking.
I get this error on my Win10 PC when the program I am watching goes to an Ad break.

So, the fix is to find the URL and allow it to pass the Ad blocker.
Haven't found it yet.
Ian.

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Posted by a Sky employee

Hey @IanJ1965,

 

We released a new version of the app on Friday and want to check if you cannot access Sky Go because of this new version.

 

  1. Could you please go to your Settings > Updates and tell me what version of the app you're on? The new release is 24.1.
  2. To get you back up and working, please go to the website and download Sky Go directly from here: https://www.sky.com/watch/sky-go/all - This will move you back to a previous version of the app whilst we work out the kinks.

Please let me know your version number and if this new link gets the app back up and running for you.

 

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by Petesmit This message was authored by: Petesmit

Re: Something is wrong. The app will now quit (1a). MacBook Pro

Had problems with SkyGo on my PC on and off for months now but actually had it working for a few weeks until yesterday then it downloaded an update and guess what....no longer working AND just shuts down..I raised a complaint months ago but just keep getting text messages or phone calls saying 'the apps team is still looking into this'...yeah right for the money we're all paying its appalling

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