Skygo on Xbox

[Suzanne1867]

An error message has come up stating  you can't use sky go on this device yet.  You need sky go extra subscription.  How do you get this and why it's always used before

[Annie+UK]

Phone Sky

Use the following link for contacting Sky: CONTACT

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[caesarome]

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@Suzanne1867 wrote:

and why it's always used before

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There was a fault that has now been fixed that allowed certain customers access to the app on a console without the correct subscription being in place on the account.