Skygo app not working on mac

[Ste631]

Hi. I jyst downloaded the Skygo app from the Sky website and it will not work on my Mac. The app opens but will not comnnect. Shows error 001. I'm on Mac Sequoia 15.5. Reading other discussions this has been happening for a while now but supposed to have been resolved? Seems not. Any ideas to get it running?

[caesarome · Accepted solution]

@Ste631 

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M13841...

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

[Ste631]

Thanks so much @caesarome that has worked a treat and the app now working as it should. Much appreciated.

[NicholasP]

Thanks so much this worked for me too!

[blackmetal41]

Apologies - But I don't understand the instructions - Where is the 'Go' on my desktop toolbar and the subsequent 'Library'. Should I be on "Finder" . I'm working on a Mac Desktop (brand new) not an 'Air'. Appreciate any help - Cheers