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This message was authored by: Liga6

External display output blocked

Sky go on my Samsung tablet won't play anymore. I always used to watch it there but now just say external display output blocked. Have reinstalled and cleared cache multiple times and still nothing. I think I pay enough to be able to watch it on my tablet too whenever I want .

Any help would be appreciated!


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This message was authored by: TimmyBGood Answer

Re: External display output blocked

Posted by a Superuser, not a Sky employee. Find out more

@Liga6 

 

One thing to check is that Samsung DeX functionality is switched off: Go doesn't like this being enabled even when there's not an external screen attached.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: caesarome

Re: External display output blocked

Posted by a Superuser, not a Sky employee. Find out more

@Liga6 

Have you connecetd the device to an external dispaly as per the message or are you using something like a VPN ?

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This message was authored by: TimmyBGood Answer

Re: External display output blocked

Posted by a Superuser, not a Sky employee. Find out more

@Liga6 

 

One thing to check is that Samsung DeX functionality is switched off: Go doesn't like this being enabled even when there's not an external screen attached.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: Liga6

Re: External display output blocked

So....I turned of Dex and it worked!

Turned back on though and went back in and it was still working. But I know now what to do if that happens again.

And I have 65"glass and 2 pucks. Don't think there were the cause.

Thanks for the help! 😃 ☺️ 

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