SkyGo not working now on my Windows 10 PC

[RubyAnnivTom]

I have been using Skygo on my Windows 10 laptop for a long time without any issues.

However, approx. 1 month ago I came to use it and it seemed to process the Skygo updates as normal but then issued to following message:

"Skygo has stopped working" A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is avaialble.

This has occurred on several occasions despite me deleting the program, flushing all Skygo details from the registry and rebooting my laptop.  I have installed Skygo both from Mysky and by accessing the Sky website directly.

Skygo does work on my Iphone 11.

[caesarome]

Did you do this complete removal of the app to remove the files and folders it uses:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows