SkyGo Verification Issues

[Ryemeacriver]

I can't get past the verification stage on my new laptop. I have rebooted, reinstalled loads of times but it's not working. Can anyone help?!

[caesarome]

What bit of this are you struggling with, are you able to enter the characters as shown for example ?

[Ryemeacriver]

Yes I can enter them but then it just hangs when I click submit. Have changed password etc but I end up at the same verification stage and the same issue occurs. Not using a VPN and SkyGo works on other devices, also iPlayer etc works so I doubt it's an IP issue.

Thanks for replying.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ryemeacriver.

[Ryemeacriver]

Thanks, it has appeared at the bottom left of the page but doesn't seem to have anyone chatting in there. I have posted a message in there

[Addie15]

Update-We are closing this chat session now, but please let us know if there is anything else we can help with. Thank you.

[Ryemeacriver]

Thanks for trying to help. For anyone else experiencing the issue, I was told it wouldn't be fixed until the next update and there is no date for the next update