SkyGO wont work

[JPom]

SkyGo says my account is restricted. Several live chats and phone calls to customer service and 50 minute call to technical support failed to resolve. I cannot manage my devices or watch any paid content. I get error trying to change name of any device and if I click confirm changes to remove device I just get spinner and same buttons back. XBox app spefically says your account is restricted. Mac version there is an issue with my account (dont worry our customer services can help, give them a call.....they cant!!!!) and Android says there is an issue with the account. Please someone help :-). 

[JPom]

P..s. customer services and technical support hung up the line when it was clear they couldnt resolve the issue.  Very frustrating after spending so much time try to get a resolution. Customer service is so poor. 

[caesarome]

@JPom 

The image you posted doesn't show anything about being restricted so what is it you are trying to do so are you trying to remove or add a new device ?

[JPom]

The screenshots show the error when Im trying to manage devices. I cannot do this OR watch any paid channels on SkyGo. It has worked for 10 years+ then stopped working on all devices simultaneously last week. XBox says my account is restricted when I try to stream although I can watch stuff recorded to my SkyQ box when at home (not that useful). Android app says a 'Because of a technical issue you cannot watch this channel'. Mac version says 'We have found an issue with your account. Code 1413-H'. I can stream free to view channels (e.g. BBC). 

Im guessing managing devices not working and the account issues are the same root problem. 

Technical helpdesk talked me through reactivating the service in the settings menu on the SkyQ box, changing my Sky.com password and resetting the SkyQ box none of which helped. Then said there was nothing else to try. And then hung up on me. 

As I travel a lot and this is one of the main services I use I will have to cancel my subscription and use a streaming service if this cannot be resolved. 

Thanks, Jon

[caesarome]

@JPom 

There have been other reports with people with the 1413 error so have you made any changes recently to your TV account, especially cancelling or downgrading something ?

[JPom]

No changes at all. 

[JPom]

Anyone from @Sky fancy helping or commenting on the customer service?

[caesarome]

@JPom 

This is a customer helps customer forum so if you want support from Sky you will, either have to call them or use social media to get in touch.

[qwerty41]

Same problem unable to assign access to anyone.