Sky Go not working

[Jamesk2]

Can you please sort my Multiscreen out, not able to watch Sky Go,

Can view the channels number and see what’s on them but unable to play.

And I’m able to chick on the channel and it records on my Sky Box no problems

The error message that I’m getting

For your information

We found an issue with your account. Don’t worry, our

Customer Services team can help – give them a call

Code 1413

[GD1]

@Jamesk2  You need to follow the advice on Sky Go and call Customer service.

By posting here you're not contacting customer service.

[Jamesk2]

Bean on to customer service for 4 hrs in total Wednesday and Thursday, they say it will be 6 to 8 days before it is sorted

[Alan283]

Ive been having havingthe same issues 

[Alan283]

Mines been having issues since 3rd September 2025.

I'm currently upto 11 hours of calls regards this matter, been through every possible excuse you can imaginmg,