15 Jan 2025 04:41 PM
When trying to watch a program on sky it's shows a message to
upgrade subscription. I already have the subscription
15 Jan 2025 04:46 PM
Posted by a Superuser, not a Sky employee. Find out more@talktalk which channel/program are your trying to watch?
15 Jan 2025 04:50 PM
Sky sports on sky go app. I logged in and out, deleted app and reinstalled
15 Jan 2025 04:56 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you a new customer to Sky ?
15 Jan 2025 05:03 PM
I have been with sky for 12 years
15 Jan 2025 05:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@talktalk wrote:I have been with sky for 12 years
@talktalk And have you had the sports subscription that long or recently added it
if recent how long ago exactly did you add it
15 Jan 2025 05:08 PM
Hi
o
have had sport channel for years. No programe on any channel is not playing. It shows a message to upgrade subscription. I have checked my
Package and I have the ultimate package
15 Jan 2025 05:12 PM
Posted by a Superuser, not a Sky employee. Find out more@talktalk I'm not sure if they can but in case they can
To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
15 Jan 2025 05:13 PM
Thank you
16 Jan 2025 10:54 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @talktalk.
19 Jan 2025 08:37 AM
Posted by a Sky employeeHi there
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
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