Sky go

[Mia13]

Before I got my sky installed I was able to access my sky go however now I have it installed when I go to watch my sky go it says I need to upgrade my subscription. Can someone please help with this is I'm not aware what I can do. When I called up they showed me how to allow sky go on my sky box however my sky box wouldn't allow it so they sent someone out for me. When the person came they said they don't know why they've been sent out and didn't help. Please help

[caesarome]

A few questions:

Are you a Sky Q customer ?

What device have you got Sky Go installed on ?

[Mia13]

Yes i am a sky q customer and ive got sky go on android phone and iphone 

[caesarome]

Can you give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Mia13]

It says ive now created a link however it still isnt letting me watch sky go 

[caesarome]

@Mia13 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Mia13  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @Mia13 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks