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Discussion topic: Sky go

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Message posted on ‎18 May 2024 12:15 PM

Sky go

Please I need help to watch F1 on my mobile.

 

Many thanks

Aaron

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This message was authored by: SKY1992bf

Message posted on ‎18 May 2024 12:21 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AaronOX  What's happening when you try? Error messages?


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎18 May 2024 12:33 PM

Re: Sky go

@SKY1992bf  To watch this content, please upgrade your subscription. However I have already the subscription, it is looking like I have two different ID numbers and I log in in the one that only has the broadband but not the stream tv

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Message posted on ‎18 May 2024 01:12 PM - last edited: ‎18 May 2024 01:22 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

You need to be loged in with the ID that has your Sky Stream on it.

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If you need help please provide as much information as you can
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Message posted on ‎18 May 2024 01:35 PM

Re: Sky go

@caesarome unfortunately I can’t do it because my sign in just link with the other account is there any other way to log in?

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This message was authored by: caesarome

Message posted on ‎18 May 2024 01:40 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AaronOX 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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Message posted on ‎18 May 2024 01:45 PM

Re: Sky go

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @AaronOX.

Thanks
Tom
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Message posted on ‎20 May 2024 03:50 PM

Re: Sky go

Posted by a Sky employee

We are still looking to help you @AaronOX . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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Message posted on ‎21 May 2024 05:22 AM

Re: Sky go

@Lisa-P1987 Please, i would like to watch Sky Go

 

Thank you so much

Aaron

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Message posted on ‎21 May 2024 08:23 AM

Re: Sky go

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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Message posted on ‎23 May 2024 08:25 AM

Re: Sky go

Posted by a Sky employee

We are still looking to help you @AaronOX . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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Message posted on ‎08 Jun 2024 04:52 PM

Re: Sky go

@Mr+Flibbles+86 nothing has changed still cannot watch sky sports on my laptop

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Message posted on ‎08 Jun 2024 05:12 PM

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AaronOX 

What was the result of the chat you had with the messaging team ?

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Message posted on ‎08 Jun 2024 08:05 PM

Re: Sky go

@caesarome nothing happened 

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