Sky go xode 0-01

[Shazza4044_]

Trying to watch sky go but it comes up saying error 0-01

[caesarome]

@Shazza4044_ 

How long have you been a Sky TV customer and what is it you are trying to view ?

[Brownie141]

Since yesterday i have not been able to open SKY GO. It starts to download updates and then get the error (001) 

I have removed all Sky go on system, turned off VPN & firewall, reinstalled SKY GO but still same error

[caesarome]

@Brownie141 

This was posted by another member so might be worth a try:

Where is says USERNAME is it the name you use with the PC.

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

[MB0212]

Same here- It's been working fine on my WIN 11 laptop but since the weekend, I now get 001 when trying to open on the laptop. I have uninstalled and reinstalled and nothing changed.

For note - It opens fine on my mobile and that is the only other device i have Skygo on.

What am I missing to get the app on my laptop running?

Thanks, Mark