Sky go will not start

[Emanu]

Hi,

For quite a few weeks now I have been unable to use sky go on wy Windows 11 laptop. The application stops loading after 'downloading update' and eventually shows an error message with error code 0001. 

I have tried every suggested solution on this forum and elsewhere multiple times and an now frustrated. What is going on? It seems from recent posts that I am not alone in my struggles. Is there some official acknowledgement of a widespread issue from Sky?

[caesarome]

@Emanu 

This was posted by another member so might be worth a try:

Where is says USERNAME is it the name you use with the PC.

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

[Emanu · Accepted solution]

Thanks for the advice. I can confirm that I had already done this. Your message convinced me to take a deeper look a the system. Still no wiser as to what was happening but after removing my anti virus software guess what Sky go is finally working !