Sky go upgrade your subscription

[Deano2121]

Since going back to sky Q from glass I can not view any programs via sky go it keeps telling me to watch upgrade your subscription.

I have deleted and reinstalled sky go app on different devices and reactivated on the Q box but still not working 

help please and thank you 

[Tom-W19]

Hi @Deano2121 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - spoke to @Deano2121 after a few checks we found they needed to call our Sky ID team for specialist support 🙂