Sky go not working.

[Purple+Heron]

I have just cut and paste this comment from a previous user as the exact same has happened to me:

I started the app and it came up with a message saying the software was corrupt or words to that effect and I had to reinstall the app. Once the app was reinstalled it just comes up with a black/blank window and hangs, no error messages.

I've looked online for solutions, i.e. disabling Cisco Videoguard but this does not appear in the control panel as a running process.

Has been working fine for the last month so assuming it is an update.

If I try to install an older version I get the corrupt message again after the 'Loading update' message.

Nothing else has changed on my laptop - Fujitsu

[Lisa-P1987]

Hi there @Purple+Heron , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Purple+Heron . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks