Sky go upgrade when I already am subscribed!!!

[Benh19191919]

Why is sky go not working on my

mobile phone when I was watching the same channel an hour on my iPad with no

issies???

telling me I need to upgrade my subscription is  not correct

[caesarome]

Is your phone connected to your Sky Q box and if so do you have a multiscreen connection

Are you signed into the app on your phone with the correct Sky ID ?

[Benh19191919]

Haven't got skyQ box and yes signed in with correct ID. It worked fine last week.

Now every channel I pay for is saying I need to upgrade my subscription on sky go...

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi, thank you for escalating this. We have sent an invite to Benh19191919. 

[Lisa-P1987]

Update - Spoken to Benh19191919, we were unable to verify the account due to failed attempts at the security info. 

Customer has been provided contact info to try calling in. 🙂