Sky go on iPhone 13

[Tez12]

I have BB connection but the sky go when trying to watch something WiFi isn't loading I deleted the app and reinstalled and rebooted the device BB is working con z I downloaded the app but when I go to watch something i get the spinning cog please help 

[Tom-W19]

Hi @Tez12 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kym4]

I am having exactly the same problem - AI cannot assist!!!