Sky go on computer

[Richard0007]

I have installed sky go on my computer and when i start sky go i get the sky logo with a big arrow then it says updating and after some time i get to the home screen, i select the tv guide to which i select the channel i want to watch and then this is where the problem starts, i get a black screen with a cicrle going around and around for about 5-10 minutes then i can hear the channel behind the black screen still no picture, the volume doesn't work also the full screen arrows, i downloaded the skyfix.bat from the discussion page and then i get a picture but the sound goes off and no controls. This has been happening for some time now and sky has not fixed this, it makes you wonder what the hell they get up too, is the subscription worth it after been a valued customer for so many years. I await a reply boffins.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Richard0007]

Still waiting for this private chat and i expect noone has an answer for me other then uninstall it and reinstall which i already have done so comeone guys fix this issue

[Richard0007]

Still no reply i suppose i'll have to take this up with someone higher up [removed]

Moderator Notes: Removed Inappropriate comments

[SKY1992bf]

@Richard0007  The chat invite was sent on the 30th march 

did you engage with it? If yes what did sky say 

[Richard0007]

The chat invite was not recieved so was unable to respond, very poor at fixing i have windows 11 pro and everything else works fine except sky go very sketchy in deed