When you nnstalled did you just delete the app or did you also remove the hidden files and folders it uses:
Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.
Reboot your PC and then download and install the Sky Go app again.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
