Sky go extra PlayStation

[C.T.87]

I'm a sky vip customer and I've been watching sky go on my PlayStation 4 but now all of a sudden it's saying I need to purchase the sky go extra package, but I already have the package, can someone help?

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[C.T.87]

I haven't had a bubble pop up yet

[caesarome]

If you are using Safari as your web browser it might be blocked by default as there is a settings labelled "Hide IP Address" that must not be ticked so if it is untick it. If you can't find this try using a different web browser like Google Chrome.

[Mr+Flibbles+86]

Update - After a private chat this issue has been resolved

[lively]

I have the same issue, what was the resloution from your private chat?

[caesarome]

To be clearly @lively you are being asked to upgrade even though you have Sky Go Extra on your account. That apart have you made any changes to your TV package recently ?

[lively]

Correct, I can watch sky go on my iphone/ipad but not my PS4?

[caesarome]

It has been working on your PS4 previously ?

[lively]

Just for a few years lol

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 
 

[Lisa-P1987]

Update – We are still looking to help you lively. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[lively]

Hi Lisa, sorry went off line but now back on. Please send another chat request so we can sort this. Thank you.