Sky go error. I have uninstalled but error when re-installing.

[MSPU8]

My sky go suddenly stopped working on my lap top. I tried uninstalling and re-installing but it hasn't worked. It says error when installing. 

[caesarome]

What error message does it say ?

[MSPU8]

Error message 001. Something to do with subscription. Any ideas? 

[caesarome]

Are you logged in with the correct username and password as sig the wrong details can cause this issue.

[MSPU8]

Yes - I changed the password and ensured that was typed in correctly. 

[caesarome]

@MSPU8 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Lisa-P1987]

Thanks for escalating this. We’ve sent MSPU8 an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @MSPU8 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[john2002uk]

good evening,

i am having the same issue trying to log on to skygo. have the same error message. it would help if sky can sort the problem out and let everyone know the fix. looking at the forums a lot of people are having the same issues. this is frustrating as we are all paying customers and cant us the service that is on offer..

regards

john