Sky go error 4001 on chromebook

[Paulbee135]

Hi,

Can anybody help with error code 4001 on my chromebook.

Sky go app has stopped working on my acer chromebook since Thursday.

When I try to play any channel programme or recording I receive error code 4001.

I have uninstalled and re-installed the app, cleared data and cache and rebooted chromebook to no avail.

I have been using sky go app on this chromebook with no issues for some time before last week.

Regards.

[caesarome]

@Paulbee135 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Paulbee135.