Sky go device pin not working

[Gibbo17]

I've seen a few posts on here but no resolution.

Downloaded shows to watch offline on plane.  

Get on plane and asks for pin, no idea what this was so can't watch.  I've since been online and set up pin and can watch shows without the pin when online.

When I go back offline I can't watch anything as it isn't recognising the pin number.

How do I get round this? Seem to be in an endless loop hole that only allows downloads to work online, which defeats the object!

Please help!

Thanks

Daniel 

[caesarome]

If you are not in the UK then you can reset your Sky Go pin here:

https://www.sky.com/manage/tv/manage-devices/change-pin

[Gibbo17]

Thanks but I already tried this and still isn't working when I am offline 

[caesarome]

Have you gone online to watch something first as I should image you will need to do this so that the pin can update on the app.

[Gibbo17]

I have been online yes, still doesn't seem to be updating in the app

[Vikki51]

@Gibbo17 

Did you get a resolution to this as I am having exactly the same problem! It seems a lot of people are but I haven't seen a solution to it yet!

[SaqibA]

Does anyone have a resolution to this issue. Sky PIN works on the Sky Q box but on the app it says Incorrect PIN 

[caesarome]

The solution is posted here, your TV pin and Sky Go pin might be different.

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@caesarome wrote:

you can reset your Sky Go pin here:

https://www.sky.com/manage/tv/manage-devices/change-pin

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[Justme4]

I have just had this problem downloaded stuff to watch in the plane kept asking for the pin wouldn't accept the sky pin. Yet when I was abroad it accepted the pin and let me watch. Why won't it work on the plane? 

[BigD1970]

Thank you. Worked perfectly 

[Cvy87]

I face the same issue. So annoying. 

[caesarome]

@Cvy87 

Does the reset link I posted earlier not work for you ?

[Pawel1]

No you can't, the link takes you directly to your products and if you click through takes you to the shop. Ridiculous, it's been like that for ages. No one is monitoring this

[caesarome]

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@Pawel1 wrote:

No you can't, the link takes you directly to your products 

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@Pawel1 

That is because that is an old post you have found as the link has now been changed to this one:

https://www.sky.com/productsettings/tv/parental-controls

[Martinwade]

Thank you someone actually knows what there doing ive used the link and updated the pin thanks alot 👍