Trying to get Sky Go to work with Windows 11. have tried every solution on this site and other.

[Annie+UK]

I already moved it here in the Sky Go forum

[Mark39]

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@Ian+Pa wrote:

Hi, Where will I find it?

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I've added your posts to an existing thread on this subject. Have a look at the suggestions here.

[Paul1ee]

I first had this problem with sky go on my Windows 11 laptops whilst away from home for a few days and posted here back in November 2023. I then found it started working when I was back at home and was able to use it once or twice whilst away if I had used it recently at home.

However having not used it for a few months I had problems again last night whilst away from home (a few miles away, but still in UK) on the same windows 11 work laptop that I was using last year.

I removed the sky go app and reinstalled the latest version I downloaded from sky. It still didn't work but did pop up a message that it needed access to my location. The message that said this disappeared before I had the chance to answer yes or no, and did not reappear if I closed the app and tried reopening it.

The sky go app would just say that it was downloading updates, but if I checked for network usage on my mobile WiFi device that I was connected to there was no download in progress over several minutes of monitoring.

So I looked into whether I could enable access to my location.  I went to the windows start menu and typed "settings" in the search bar and hit enter. I loaded the windows Settings app and I believe there were some location settings under "privacy and security" or something like that. In the location settings, location was already enabled on the pc for windows store apps, but not for desktop apps, so I enabled location access for desktop apps.

Sky go still did not work when I restarted it, nor after restarting the PC. I don't think the laptop knew where it was, it does not have GPS and was connected to a mobile WiFi network, so could have been anywhere.

I went back into the Windows location settings in the Settings app and this time I used the Default location option to set a default location for the laptop to supply to apps that are asking for a location if the laptop is unable to work out where it is, I specified my home address as the default location.

When I then closed and reloaded the sky go app it sprung into life asking to agree to some cookies or licence agreement or similar (the kind of stuff you just agree to without reading it) and the sky go app was working. I was then able to load sky sports F1 just in time to see that the qualifying was delayed until today. Still, watching the rain in Brazil was better than watching Strictly.

I have not yet experimented as to what would have happened if I had set my default location to somewhere else in the UK. Would the app still have worked, or will it only work if it 'thinks' I am at home? I'll probably just leave it as is. I will see if it still works when I'm in Devon next week.

[sweetheart4321]

ive given up with trying to get sky go ages ago now,i was watching it on my desctop windows ten,up to a few months ago,its the only way i could watch skys catchups and boxs sets,im using wi -fi where has i used to use the other line conection,i dont know whether thats got anything to do with it,but when i phoned sky up,they said its because my windows ten upgraded to a diferent version,but i cant be bothered trying to get sky go now,it was giving me an headache.

[BigA]

Right click the clock on the taskbar (usually bottom right corner unless you changed it) and select Adjust Date and Time. Depending on your version of Windows you need to look for Language and Region or Region Settings and click Change formats (or Change data formats).  For Long Date change it to Day, 00 Month Year (or dddd, dd MMMM yyyy). Save the changes. Now completely exit Sky Go (you will need to "End Task" SkyGo from the Task Manager; if you don't know how to do this then reboot your computer). Sky Go should now work correctly, just don't ask me why because I have no idea. Not that Windows Updates can sometimes reset this setting so you'll probably have to do it again in the future!

[sweetheart4321]

okay thanks alot,i will try that.

[MountainsRock]

Thank you @A10 your solution has just worked for me 1 year later!

[Milkyred]

Any resolutions to this, mine is having issues brand new PC, once the app loads, I can choose a channel which loads, but im unable to resize or control the volume etc, also the volume control doesnt disappear like it used to on my older PC. Also noticed its using approx 1gb memory in task manager wow

[Muhit]

Weird but works. Thanks.

[Muhit]

BigA

‎13 Nov 2024 12:15 PM

Right click the clock on the taskbar (usually bottom right corner unless you changed it) and select Adjust Date and Time. Depending on your version of Windows you need to look for Language and Region or Region Settings and click Change formats (or Change data formats).  For Long Date change it to Day, 00 Month Year (or dddd, dd MMMM yyyy). Save the changes. Now completely exit Sky Go (you will need to "End Task" SkyGo from the Task Manager; if you don't know how to do this then reboot your computer). Sky Go should now work correctly, just don't ask me why because I have no idea. Not that Windows Updates can sometimes reset this setting so you'll probably have to do it again in the future!

[leoswarrios]

I have the same problem, only time i can get it to work is using my actual tv not my monitor.

[Richard134]

Hi did get an answer to this? I'm having the exact same issue. Had help from Sky who exhausted all their options and could no longer help. So I'm paying for something I can't use. My laptop runs other apps such as YouTube and Netflix so it is definitely a sky issue but they have washed their hands of me. 

[leoswarrios]

I found out a Temp way of doing it. not great but does job.
Load up as usual do. When choose your programme etc and tried to make it big with the screen stuck, Alt tab out to another page. then hoover over the skygo app down bottom and hold shift, Min, Then either max/restore. Or vice verser, till you only got mouse on your full screen show and just simply move the mouse off screen.

[Richard134]

Brilliant, thats worked. Like you say not fully but is a workaround.

[leoswarrios]

I found out a Temp way of doing it. not great but does job.
Load up as usual do. When choose your programme etc and tried to make it big with the screen stuck, Alt tab out to another page. then hoover over the skygo app down bottom and hold shift,RIGHT CLICK. Min, Then either max/restore. Or vice verser, till you only got mouse on your full screen show and just simply move the mouse off screen.