I have a S20 and have just had the latest update. Now Sky go won't rotate into landscape mode. There is no setting in sky go to turn this on and the only setting on my Samsung for rotate is to turn on home screen rotate. The auto rotate option is not there any more. Does anyone have any idea how to fix this as it's basically unusable with out landscape mode?
Drag down from the top and go into your settings there. I found mine had been turned off in the update. Turned on auto rotate there and now all ok. Hope that helps
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Could anything or any setting be causing this to happen, for example on an iphone a portrait lock can stop the app from rotating. Will other apps like YouTube rotate ?
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Thabk you for your reply. No, the only rotate setting available now is for the home screen rotate and I have this turned on. I am not sure why but in the latest android updates a lot of settings have been removed. So the auto rotate setting is no longer there.
The problem is with the Sky Go app. I have a Samsung Galaxy Note 10 and football or cinema films will not rotate. When I use TNT Sport to watch football it automatically rotates. The only one that does not work is the Sky Go app.
Drag down from the top and go into your settings there. I found mine had been turned off in the update. Turned on auto rotate there and now all ok. Hope that helps
Hi, it turned out the auto rotate setting had been turned off by an update. Drag down from the top of your screen to access the quick settings and turn the auto rotate on here this should fix the issue or it did for me. Good luck
What is wrong with these people that keep saying "change the settings". Seriously. It sthe App for goodness sake. Come on sky developers fix your sodding app
Sky is the only streaming service that doesn't have a rotate option. Did they really rhink people would be happy using 1/3 screen size to watch videos. The advise to remedy this fault was to "change the global auto rotate settings on your phone" which is like them suggesting to use a different keyboard. The autororate controls all apps. Once you change it, it messes with them all. Sky are a thrid rate streaming provider. Money from sports is what keeps them going
I agree with 'mab26', with the money I pay Sky on a monthly basis, it shouldn't be too much to get their developers to sort this when it is a relatively recent issue.
If they were able to get it to auto rotate in the past, surely they can address it again?!?
