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Discussion topic: Sky go app down

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This message was authored by Alexis7 This message was authored by: Alexis7

Sky go app down

Sky go app is not working when will this be up and running again? 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Alexis7 wrote:

Sky go app is not working when will this be up and running again? 


Working fine here

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Alexis7 

What device do you have the app installed on ?

What is happening, so if you see an error message what does it say ?

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Alexis7
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This message was authored by Alexis7 This message was authored by: Alexis7

Re: Sky go app down

IMG_5942.png

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Alexis7 

Try signing out of the app then reboot your device and the sign back into the app.


If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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Alexis7
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This message was authored by Alexis7 This message was authored by: Alexis7

Re: Sky go app down

Thanks but still nothing 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Alexis7 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

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This message was authored by Addie15 This message was authored by: Addie15

Re: Sky go app down

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Alexis7.

This message was authored by Lexy2 This message was authored by: Lexy2

Re: Sky go app down

Still having issues skygo app is down 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Lexy2 

This is your first post on here so what is happening and what device do you have the Sky Go app installed on ?

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This message was authored by Lexy2 This message was authored by: Lexy2

Re: Sky go app down

iPhone 15 pro max. Try to looks me says technical issues 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

@Lexy2 

Has it been working up to now ?

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This message was authored by Lexy2 This message was authored by: Lexy2

Re: Sky go app down

No not been working for 3 days and escalated to Sky but no feedback yet 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go app down

Posted by a Superuser, not a Sky employee. Find out more

Are you the same person as @Alexis7 ?

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