27 Nov 2024 12:59 PM
Sky go app is not working when will this be up and running again?
27 Nov 2024 01:02 PM
Posted by a Superuser, not a Sky employee. Find out more27 Nov 2024 01:07 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat device do you have the app installed on ?
What is happening, so if you see an error message what does it say ?
27 Nov 2024 01:14 PM
27 Nov 2024 01:22 PM
Posted by a Superuser, not a Sky employee. Find out moreTry signing out of the app then reboot your device and the sign back into the app.
If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
27 Nov 2024 01:35 PM
Thanks but still nothing
27 Nov 2024 01:52 PM
Posted by a Superuser, not a Sky employee. Find out moreTo see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
27 Nov 2024 02:04 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Alexis7.
28 Nov 2024 07:11 PM
Still having issues skygo app is down
28 Nov 2024 07:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThis is your first post on here so what is happening and what device do you have the Sky Go app installed on ?
28 Nov 2024 07:38 PM
iPhone 15 pro max. Try to looks me says technical issues
28 Nov 2024 07:40 PM
Posted by a Superuser, not a Sky employee. Find out moreHas it been working up to now ?
28 Nov 2024 07:46 PM
No not been working for 3 days and escalated to Sky but no feedback yet
28 Nov 2024 07:56 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you the same person as @Alexis7 ?
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