Sky go app down

[Alexis7]

Sky go app is not working when will this be up and running again? 

[Annie+UK]

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@Alexis7 wrote:

Sky go app is not working when will this be up and running again? 

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Working fine here

[caesarome]

@Alexis7 

What device do you have the app installed on ?

What is happening, so if you see an error message what does it say ?

[Alexis7]

 

[caesarome]

@Alexis7 

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Alexis7]

Thanks but still nothing 

[caesarome]

@Alexis7 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Alexis7.

[Lexy2]

Still having issues skygo app is down 

[caesarome]

@Lexy2 

This is your first post on here so what is happening and what device do you have the Sky Go app installed on ?

[Lexy2]

iPhone 15 pro max. Try to looks me says technical issues 

[caesarome]

@Lexy2 

Has it been working up to now ?

[Lexy2]

No not been working for 3 days and escalated to Sky but no feedback yet 

[caesarome]

Are you the same person as @Alexis7 ?