Sky Unavailable

[mycatpearl]

Hello, I'm trying to watch an episode of Murdoch Mysteries but whenever I try to watch, I get an error message that sky is unavailable, code 1504.  Why do I keep getting this error message?  Thank you.  Regina

[Daniel0210]

@mycatpearl 

Which platform are you using, Sky Q, Sky+, Sky Glass or Stream and I'll move your post to the appropriate board? 

[caesarome]

@mycatpearl 

To get you some help with this Sky Go error I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We have sent an invite to mycatpearl.

[Lisa-P1987]

Update – We are still looking to help you mycatpearl. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[mycatpearl]

Hello, so sorry I haven't replied.  I just have SKY.com on my pc.  As long as this problem is still being investigated, and someone gets back to me when it's been resolved, it's ok to close it out.  I'll try Sky again and let you know if I'm still getting that error message.  Thank you.  Regina