Sky Go won’t load on laptop

[Robin70]

I am trying to get Sky Go on my laptop but it doesn't work. I get error code PFE 4002

[caesarome]

Give this a try:

Right-click on the Sky Go app and click on Compatibility.
Go to change settings for all users at bottom of pop-up.
Check the boxes "Run as administrator" AND the box beneath that says "Register this Program for Restart".
Click Apply.
Relaunch Sky Go.

[Robin70 · Accepted solution]

Thanks but app wasn't loading so couldn't do as suggested. Resolved issue by deleting all references to Sky Go on laptop and then reinstalling.

[Kris2018]

ok for everyone who doesnt have very good knowledge with windows and errors with programs.

the first thing is to delete the program

and then delete the leftover files and folder C:\Users\pcname\AppData\Roaming and regedit

a program called ccleaner will do this when installed go too tools then registry then scan for issues and fix keep doing this maybe 2 or 3 times until theres no more issues then re download a new sky go app from sky website install and login worked for me and ccleaner is also safe i have used it for many years on and off