Up until a couple of weeks ago, Sky Go worked absolutely fine across multiple devices. But since then whenever I login to the app and then try to watch a non-BBC channel, I receive an error:
"Sorry, something went wrong. Because of a technical issue, you cannot watch this content. Please try again later."
As I said, BBC channels are OK, as are my Sky Q recordings. It's as if when I try to view anything else, the app goes off to check my account and then fails. I have tried 'Manage your devices' in Sky Go and receive a page saying "Whoops, there's been an error. Sorry, we are experiencing some technical difficulties, please try again later". If I login to my account on sky.com, I can see six devices under Sky Go but cannot rename or remove any of them.
I have contacted Sky three times about this, spent 3.5 hours on the phone and spoken to 15 different people in something like five different teams in that time. So far, wih Sky I have tried:
- Deleting and re-creating my Sky ID
- Resetting my password
- Trying three different Sky IDs
- Removing and reinstalling the Sky Go app
- Signing out and signing in again on the Sky Go app
None of these have worked and I've got absolutely nowhere, and Sky even admit when they try to remove devices from my account it fails for them as well. Today I have suggested that if my account was removed/closed and a new account created that may resolve the issue. I was put through to Cancellations as a result, who wouldn't close my account and instead insisted I be put through to the Sky Apps team, which was going to get me nowhere.
I am at my wit's end on this. I rely heavily on Sky Go and it's a pain not having it. The service from Sky has been appalling, no one seems to know what to do. I would appreciate any advice from anyone here that may help me get this resolved.
