Sky Go since moving from Sky Q to Sky Stream

[JasonHayes]

I used Sky Go when I had Sky Q. Since moving to sky stream I have noticed the app still shows details that refer to Sky Q box, for example Q Recording on the bottom right of the app.  Should the app change when moving to Sky Stream?

[Steve93]

No I used to have Q when I moved to Steam, Sky Go recordings disappeared, try logging out & in again it'll just say downloads where recordings were 

[JasonHayes]

Hi.  I'm still doing Sky Recording and Downlaods at the bottom of the Sky Go app.  Of course these features are no Avila le since moving to Sky Stream.  Does the Sky Go app change after moving to Sky Stream?  

 

[caesarome]

@JasonHayes 

When you moved to Stream, did you continue with the same account or were you given a new account number ?

[JasonHayes]

Hi

the same account number.  

[JasonHayes]

My Sky Go app has just changed.  The bottom bar has now changed and Sky Q has been removed.  This now more reflects by Sky Stream subscription which was activated on Saturday morning some 48+ hours ago.  Did someone at Sky press a button?

 

[caesarome · Accepted solution]

---

@JasonHayes wrote:

Did someone at Sky press a button? 

---

It is more likely that as a new customer the system has now caught up to reflect this.