SkyGo

[Sal70soon]

Hi, on my android phone and table.

[caesarome]

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@richardmoore138 wrote:

It was meant to be passed over to them 

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That will not happen by you posting on here as you have to do it in the chat that they sent you.

@Sal70soon 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Sal70soon]

Thanks for your help!!

[Lisa-P1987]

Thanks for escalating this. We’ve sent Sal70soon  an invite to chat.

[Sal70soon]

I was communicating with you yesterday but can't find the link now. We hadn't finished. 

[richardmoore138]

Hi I don't know what is going on .I still having got anywhere in getting my skygo working 

[Tom-W19]

Hi @Sal70soon and @richardmoore138 

Your posts have been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@richardmoore138 

As stated a few times before, did you engage in the chat that was sent to you ?

If not then when the chat bubble appears at the bottom of the page you need to use this to chat to Sky.

[richardmoore138]

Yes I did and was passed to Ireland but nothing happened.At the moment that hat says skyuk will they be able to fix it ? 

[Samraj]

Hi, everyone 👋🏽

After reading your contributions to this topic, I've made some summaries:

• You need to subscribe to a Sky TV package to use Sky Go.
• You need to be using a Sky ID that is linked to your Sky account. You can click here for more information on linking your account.
• If you are subscribed to Sky Q TV Essentials, you will be able to Record, Pause and Rewind free-to-air channels and make use of BBC and ITV catch up services but in SD only.
• If you have been away and come back to us, and you're Sky Go isn't working as expected, there may be some updates needed to your Sky account. I will escalate your post to one of our Community Messaging advisers who can sort this for you. You can click here for more information about Community Messaging.

Thanks 🙂

[chuffer2]

Thank you Samraj.

The resolution of this issue is clearly at your end as your systems don't seem to have told the apps that I am a returning customer with EXACTLY the same packages as before, when the apps worked fine. Those packages include Sky Signature and Sky Sports. My Sky ID continues to be fine.

regards

[Addie15]

Hi there, @chuffer2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[chuffer2]

This issue appears to have been resolved for me by Sky. I don't know what they've done to fix it but it's obviously at their end. I'm sorry that doesn't help the rest of you but at least it's some encouragement that Sky know the problem and know how to resolve it. 
Fingers crossed the fix is permanent and you all get sorted.