Sky go disconnecting from sky q box

[JoyY]

When watching a recording on the sky go app on my tablet it keeps disconnecting from the sky q box especially if I'm fast forwarding the recording I have to turn tablet off and restart again I may have to do this up to six times before it will reconnect

[Tom-W19]

Hi @JoyY 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Andrewnash]

Totally wrong your sky report is in error as we are losing the signal and the picture stops completely together with the sound and the screen goes into searching mode all unsatisfactory as watching a film is a nightmare.