Sky Go showing error message asking for Upgrade to Subscription

[Rodrigo1221]

Looks like I missed it but I see it's live for 48 hrs. Will look back noon tomorrow. Thanks Tom. 

[Rodrigo1221]

Seems like the chat box has disappeared?

[caesarome]

@Rodrigo1221 

I have alerted the messaging team for you.

[Rodrigo1221]

Thank you. 

[Rodrigo1221]

Still nothing. Does anyone have a phone number I can contact ? TIA. 

[caesarome]

@Rodrigo1221 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Rodrigo1221]

Ah brilliant. Thanks very much. 

[Rodrigo1221]

I'm going round in circles with the sky go help. Can't seem to get to a phone number. Does anyone have the number to call if I don't have a sky sim please. Thanks. 

[caesarome]

Did you do this as I can see an 03 number (it can't be posted on here):

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@caesarome wrote:

otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

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[Rodrigo1221]

Cheers mate I see it now. I went to that page looked at all the options and completely missed the number lol. Thanks for your help. 

[Rodrigo1221]

Got same problem been thru to the telephone number no good. Awaiting chat on here about mine. 

[caesarome]

@Rodrigo1221 

Ard you new to Sky or are you a returning customer and are you seeing the upgrade message on all channels ?

[Gazza196210]

Been with them for years but just getting upgrade message when I'm on total package and can't upgrade even if I wanted. 

[caesarome]

@Gazza196210 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Gazza196210 an invite to chat.