03 Nov 2024 03:57 PM
Hi, I am a SkyGo user who has had the above issue several times and also an IT professional with some knowledge of network analysis.
I have tested the problem by uninstalling and reinstalling the SkyGo package. An new install always requires an update. If the update hangs then SkyGo cannot continue, obviously this is a major bug especially as the app does not error or time out.
What I have found is that if I change networks the update works and all is OK. One of my networks works and the other doesn't. As to what the difference between networks is I don't know except the working one is faster (50Mpbs).
If you don't have 2 network suppliers try attaching to a phone hotspot, I found that works as well.
The issue therefore appears to be a network one at the Sky end. I have Wireshark and can supply network packet logs if anyone at Sky is interested.
David R
03 Nov 2024 04:16 PM
Posted by a Superuser, not a Sky employee. Find out moreThe team at Sky to contact about this @daverob1 are the apps theam so this is their email address - apps@sky.uk
03 Nov 2024 04:22 PM
If the team at Sky had any interest in solving problems with the Skygo app they would have done it already as it there is a simple fix - stop hanging the app when there is a network issue with a download and let the app continue to load.
I am an app developer as well and this app behaviour from Sky is inexcusable and amateurish.
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