0

Discussion topic: Sky Go "Downloading Update" hangup - some analysis

Reply
This message was authored by daverob1 This message was authored by: daverob1

Sky Go "Downloading Update" hangup - some analysis

Hi, I am a SkyGo user who has had the above issue several times and also an IT professional with some knowledge of network analysis.

 

I have tested the problem by uninstalling and reinstalling the SkyGo package. An new install always requires an update. If the update hangs then SkyGo  cannot continue, obviously this is a major bug especially as the app does not error or time out.

 

What I have found is that if I change networks the update works and all is OK. One of my networks works and the other doesn't. As to what the difference between networks is I don't know except the working one is faster (50Mpbs).

 

If you don't have 2 network suppliers try attaching to a phone hotspot, I found that works as well.

 

The issue therefore appears to be a network one at the Sky end. I have Wireshark and can supply network packet logs if anyone at Sky is interested.

 

David R

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go "Downloading Update" hangup - some analysis

Posted by a Superuser, not a Sky employee. Find out more

The team at Sky to contact about this @daverob1 are the apps theam so this is their email address - apps@sky.uk

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
daverob1
Topic Author
This message was authored by daverob1 This message was authored by: daverob1

Re: Sky Go "Downloading Update" hangup - some analysis

If the team at Sky had any interest in solving problems with the Skygo app they would have done it already as it there is a simple fix - stop hanging the app when there is a network issue with a download and let the app continue to load.

 

I am an app developer as well and this app behaviour from Sky is inexcusable and amateurish.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion