Phone won't connect sky Q

[snowbiker]

All of a sudden both of our mobile phones won't connect to our sky Q box, yet we have sky in multiple rooms. Has the sky go app changed?

[Chodley]

Same as another thread. Weird.

Just tested mine and it's fine. I'm on iOS 18.0.1 and I see there's an 18.1 update though...

[snowbiker]

Everything is updated. Turned phone off and on, uninstalled and reinstalled app. Using android phone. Read somewhere that you have to have sky Go extra but never needed this before!

[Chodley]

Yeah I meant maybe mine works because it is NOT updated to the latest.

[caesarome]

@snowbiker 

You don't need Sky Go Extra to be able to connected the Sky Go app to your Sky Q box but you do need multiscreen so do you have this on your account ?

[snowbiker]

For some reason I now don't seem to be able to access my previous post so having to start new discussion. I've checked my account and we have Sky Q multiscreen, main box and mini. For 2 days we have been unable to connect our phones through Sky Go. It searches but error message says no Q box found. Done all the things recommended but still won't connect. Sky help bot useless.

[caesarome]

@snowbiker 

I have moved your post to your ones from earlier, so can you answer the question I asked above yours.

[Chodley]

---

@Chodley wrote:

Yeah I meant maybe mine works because it is NOT updated to the latest.

---

So much for this theory. Upgraded to 18.1 and still works fine.

[snowbiker]

emails now going there and back to Sky whilst they ask me the same questions over and over and I carry out the same processes with no success. Everything is connected correctly, we have multi room and in the sky setting everything that should be ticked is. Says I should be able to watch tv through Sky Q  and mini box but search deson't bring my phone up. We are connected the same wifi, so emails will continue.