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Discussion topic: Sky Go on Xbox

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This message was authored by: Danielbillard98

Message posted on ‎20 Dec 2023 07:23 PM

Sky Go on Xbox

Hi,

 

been watching SkyGo on my Xbox for some time now. I am a SkyQ customer with SkyGo upgraded. I did call in and check that there are no issues there - which was confirmed.

 

when I log in, I am being told that I need to upgrade to a sky glass, multi room and sky go subscription, which I have.

 

i am unable to log in, which is incredibly frustrating. Does anyone have any ideas?

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎20 Dec 2023 07:26 PM

Re: Sky Go on Xbox

Posted by a Superuser, not a Sky employee. Find out more

If you want me to, I can escalated your post to the Community Messaging Team

This link explains the escalation process

 

 

 

Just reply to this post with your answer

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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This message was authored by: Danielbillard98

Message posted on ‎20 Dec 2023 07:32 PM

Re: Sky Go on Xbox

Hi, 

sure, please escalate this

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This message was authored by: Annie+UK

Message posted on ‎20 Dec 2023 07:38 PM

Re: Sky Go on Xbox

Posted by a Superuser, not a Sky employee. Find out more

It has been done

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Message posted on ‎21 Dec 2023 11:43 AM

Re: Sky Go on Xbox

Thanks for escalating this. We’ve sent @Danielbillard98 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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Message posted on ‎23 Dec 2023 12:31 PM

Re: Sky Go on Xbox

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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This message was authored by: Annie+UK

Message posted on ‎23 Dec 2023 12:35 PM

Re: Sky Go on Xbox

Posted by a Superuser, not a Sky employee. Find out more
@Addie15 wrote:

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞 😞

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Message posted on ‎23 Dec 2023 02:40 PM

Re: Sky Go on Xbox

I am having the same issue 😡

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