Sky Go on Xbox

[Danielbillard98]

Hi,

been watching SkyGo on my Xbox for some time now. I am a SkyQ customer with SkyGo upgraded. I did call in and check that there are no issues there - which was confirmed.

when I log in, I am being told that I need to upgrade to a sky glass, multi room and sky go subscription, which I have.

i am unable to log in, which is incredibly frustrating. Does anyone have any ideas?

[Annie+UK]

If you want me to, I can escalated your post to the Community Messaging Team

This link explains the escalation process

Just reply to this post with your answer

[Danielbillard98]

Hi, 

sure, please escalate this

[Annie+UK]

It has been done

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Danielbillard98 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Annie+UK]

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@Addie15 wrote:

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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[Lucyk1992]

I am having the same issue 😡