PS4 error a18b42e2

[Lisa-P1987]

Thanks for chatting to us @KT2719 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[PUSB14]

Hi all, 

This seems to be a pretty common issue but none of the discussions seem to have a fix. 

Sky Go is not working on Xbox one - displaying the message:

'Something went wrong, please try again' 

and the error code a18b42e2. 

having read through other discussions, just as with myself, sky go was working perfectly fine and then after an update this message displays and will not advance. I have tried un and reinstalling, clearing caches, Ethernet, wifi, mobile hotspot, all with no joy. 

Does anyone know how to fix this? 

[caesarome]

@PUSB14 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to PUSB14.

[KevNewMedia]

Hi Everyone

Thank you for bringing this issue to our attention.  I've escalated this problem to our Support Teams to investigate.

In the meantime, can I ask a few questions regarding this problem?

• What console are you using?
• Does the problem impact Live TV or On Demand content? Or does it impact both?
• What channel/s are you using the problem on?
• If you reset the network settings for your consoles' connection to your router, does this help?
• What version of firmware is your console using?
• Who is your broadband ISP?

I'm going to mark this thread as answered, so that we can obtain this information to help the investigation.

[KevNewMedia · Accepted solution]

Hi Everyone

We believe this problem may be linked to Connectivity and would like you to try these steps:

• If you have a spare Ethernet (LAN) cable, plug one end of the cable to the Xbox and the other to the router.
• Update the Xbox to use a wired connection
• Start the app
• Attempt to play back Live or On-Demand content
• If you don't have a cable to use, you can try changing the WiFi frequency on the router and restart your console, before attempting to play back the service.

Can you let us know how you get on by posting in this thread please?

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[maria9985]

This is so frustrating!!

I have no network cable I shouldn't have to have a network cable...

I have changed the channel from auto to 4 and same issue.

(a18b42e2)

turned off ps5 and router all back on and same issue.

Is there actually a fix or not!

This should not be happening for so many people over so many months without an actual fix...

[B2R2]

I've tried all these things and still having the same issues on PS5. 

weirdly if connect the PS5 to my mobile hotspot it works fine but won't connect on WiFi