Error a18b42e2

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mikey1997]

Hi I’m getting an error code a18b42e2 when trying to use the sky go app on my ps5

[caesarome]

@Mikey1997 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[garmstrong]

Hi there,

as others have reported. I'm having an issue using Skygo on my Xbox.

I've been using it for years but I am getting a error message of a18b42e2.

I've uninstalled the app and reinstalled again and this hasn't helped

[Sheriyar]

I can't get my sky go app to work on my Xbox ?? 

I have tried everything please help 

[garmstrong]

Is anyone able to help with this issue? I've seen other threads with this same topic, but they all involve being put in contact with a sky support staff 

[caesarome]

@garmstrong  @Sheriyar 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[garmstrong]

Thanks - I can see the chat bubble and have typed a message in the chat, but can't see any initial message 

[caesarome]

It isn't a live chat so they will get back to you in time as they will be helping others as well.

[KT2719]

Hi we are unable to log in to sky go on the ps4 after the update 

error message - a18b42e2

please can you offer some advice or help in how to fix this?

[caesarome]

@KT2719 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.