Sky Go not working on new M2 Mac

[alcilan]

@OwainGlyndwr You are an absolute star! Thank you so much! (or should I say, diolch yn fawr iawn, given your username?). 

I'm happily typing this on my M1 MacBook Air in my caravan in the Berwyn mountains, North Wales. I only need Sky Go when here and I knew it worked when I was last here in 2023! 

I followed your instructions and it works fine. It's not the easiest thing to do and I appreciate some may struggle with this method. Sky are letting their customers down with this. Surely a better way would be for them to include an uninstaller in their installler app, so a clean install is done, rather than people having to do it manually? 

I'm no longer stuck on that first blue screen with a 'play' logo! Thanks again! 

[designerlondon]

Hopefully they'll have higher quality video on there soon, else will just go and buy yet another iPad 

[ABoM]

@OwainGlyndwr - thanks very much - followed your instrutions and it now works perfectly.

[Jenny+wwh]

I followed the process and finally got Sky Go to work on a New M2 Mac. I used to have Sky Go working on previous Mac Mini last year.

Reasons it may not have worked before :  I moved machines from a Mac Mini to a Mac studio using Time machine which would have carried over all the configuration and plist files that may have included device IDs etc.   

Removing all the previous  files and directories forcing a fresh install seem to be the key here.

Extra Details :

I had a look in the locations listed to see which had old files..... using this terminal line command 

 % for i in   ~/Library/Preferences/  ~/Library/Application\ Support  ~/Library/Caches/  ~/Library/Logs/  ~/Library/LaunchAgents  ~/Library/Cookies ~/Library/Group\ Containers

do

echo # $i

ls -l $i | grep -i sky | grep -iv skype

done

Giving .....

# /Users/clive/Library/Preferences/

-rw-------   1 fred  staff      75 10 Juxn  2023 com.bskyb.skygoplayer.helper.plist

-rw-------   1 fred  staff     264 15 Juxn 09:28 com.bskyb.skygoplayer.plist

# /Users/fred/Library/Application Support

drwx------  68 fred  staff  2176 15 Juxn 10:20 Sky Go

drwx------   3 fred  staff    96 15 Juxn 10:09 com.bskyb.skygoplayer

# /Users/fred/Library/Caches/

drwxr-xr-x   6 fred  staff      192 15 Juxn 10:08 com.bskyb.installer.go

# /Users/fred/Library/Logs/

drwx------   2 fred  staff                 64 15 Juxn 09:27 Sky Go

# /Users/fred/Library/LaunchAgents

# /Users/fred/Library/Cookies

# /Users/fred/Library/Group Containers

Moving the Directories and files located to the trash then reinstalling the downloaded SkyGoinstaller  did thre trick. After Authenticating the  App worked as expected. I did not see the expected "connect to local devices" dialog box  but the app can see the Sky Q box on the local network.

Text above  mangled a bit EG  to Juxn from Jun becuase the posting services moaned.
 

[Sportscar7]

It worked thank you so much 

[StephenFry]

Didn't work for me. This is beyond dreadful. How can any software engineer within Sky feel the least sense of pride or self-regard for foisting this appalling app on the public? Even if the rigmarole above DID work, it is still shocking. But it doesn't. And It STILL retains that preposterous and maddening quirk of installing the app in the general applications folder, not the user's application folder. And it just fails every time. Every single time. There are many people within Sky who should be thoroughly ashamed of themselves. It's like having a greengrocer's shop where all the fruit is mouldy and bad. Only it's worse than that because we have all bought the product and they have caused it to go bad.

[thomastoad]

This does not work

[fguida]

It doesn't work!

[Db111]

Download rosetta for Apple silicon, this will solve the issue. Delete installer and run a fresh copy once Rosetta is installed. 

In Terminal, copy and paste the following:

softwareupdate --install-rosetta 

press A to agree to the terms and conditions. 

Done

[StephenFry]

Let joy be unconfined - it worked. Seems strange that Rosetta still needed in 2024, but at least it works. Thank you very much

[terry70]

Hi i have a new macbook m2 air which i actually got from sky the sky go seems to download and at the the point the download completes and then disappears.

I spoke to sky and they said there is a problem but not much more help than that its so frustrating.

can anybody shed some light on this problem please .

[Db111]

Hi Terry, 

install Rosetta on your new Mac. (see my post above)

[Brian+Dando]

I tried all of these but nothing was coming up at all in these Libraries. Still can.t get Sky go to load on my Macbook M2. Extremely annoying.

Is there another APP from sky that would give me TV on the go?

[VeeBee]

Deleting the Libraries did not work for my M2 Mac.

THIS FIX BELOW ACTUALLY WORKED FOR ME.

---FOUND THIS IN ANOTHER SKY COMMUNITY DISCUSSION 

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in. It might take a couple of attempts.

Hope this save someone months of frustration.

[VeeBee]

@Brian+Dando @terry70 @fguida @thomastoad 

The fix I posted above worked for my M2 Mac. Hope you have success with it too.