Sky go overlay not disappearing

[PippasGDad]

I have recently installed Sky Go on my new Windows 11 machine, that has a spec Nvidia 4000 graphics card. It used to work well on my windows 10 machine, but now, when loading up any stream, the overlay with the volume control, etc, doesn't disappear. It stays there the whole time, if I try to interact with it, nothing happens, it won't close the channel, change volume or min/max the screen size.

If I resize the window, the stream extends to the window size, but the overlay says the same size and so only covers part of the screen.

I would take a screen shot but I am unable to due to Sky go not allowing that to happen when streaming a channel.

Can someone help.

Roger

[DH24]

I'm having exactly the same problem with my new windows 11 laptop. 

[ObsessiveMonk]

Appreciate this is an old thread, but did you resolve?  I have had no issues until last weekend where I can no longer remove or properly use the overlays.  The volume slider has a 'X' as if the sound is not working but sound is fine. 

I now have one desktop PC with Windows 11 not working (audio but blank screen) and now my Windows 11 laptop has this annoying issue.  I use Sky Go mainly in my office or on the go - this is becomming a bit of a joke.

Any suggestions would be appreciated... 

[Nailzchap]

Exactly the same issue here April 2025, sky app developers having a nice long snooze?

[ObsessiveMonk]

My desktop PC gets audio but no video, and now my laptop has an overlay on it that will not disappear.  As I watch most of my TV on the move or in my home office, Sky is becomming a little useless.  Perhaps this will be the reason I finally stop the serivce... 

My deskop has had the issue for almost 7 months now and I cannot see this getting fixed anytime soon.

[Samraj]

Hey, @ObsessiveMonk + @Nailzchap 👋🏽

Check out this more recent topic about this issue where I've asked users to share some additional information.

Thanks 👍🏽