01 Feb 2023 01:33 PM
When I'm on my Vodaphone home Wi-Fi my sky go doesn't work on any device. Drop to 5G also supplied by vodaphone, works as normal. Error message- "Sorry, something went wrong. There is a problem streaming this show. Please check your network connection and try again. Error code: 17d"
11 Apr 2023 12:58 PM
I have had the issue resolved. I spoke to Vodaphone, my router was re-set. I turned the rouer off and on again. Now all divices will play Sky apps. All fixed
01 Feb 2023 01:38 PM
Posted by a Superuser, not a Sky employee. Find out moreAre these Apple devices by any chance ?
06 Feb 2023 11:14 AM
Yes, phone, MacBook and ipad
06 Feb 2023 01:15 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you are using a VPN it will need disabling, other than that try signing out of the app, rebooting the iPad and Mac then sign back in to see if they will work,
25 Mar 2023 12:39 PM
Having the same problem. Works on mobile network but not on WiFi. Only started happening recently. Works on other devices over WiFi but not iPhone. Re-installed app but still the same.
25 Mar 2023 01:07 PM
Posted by a Superuser, not a Sky employee. Find out moreDid you try disabling the Wifi connection @Forch then deleting the app, rebooting your iPhone, turning the Wifi back on before installing the app again ?
25 Mar 2023 03:13 PM
Yes I tried that. Also tried on 2 different WiFi networks and doesn't work on both
25 Mar 2023 04:22 PM
I am getting this message on iPad and iPhone when watching on Sky go
Sorry, an error occurred. Please check your internet connection and try again.
Error code:
I have gone through all the procedures as advised by sky and none have worked.
02 Apr 2023 07:09 AM
I have the same issue....very poor from sky! Nothing I do can resolve it?!
11 Apr 2023 12:58 PM
I have had the issue resolved. I spoke to Vodaphone, my router was re-set. I turned the rouer off and on again. Now all divices will play Sky apps. All fixed
11 Apr 2023 02:38 PM
I deleted the app and reinstalled and it ended up working in the end.
25 Apr 2023 09:40 PM
Am having the same issue on all devices. No shows or channels will play or download over wifi, but will on 5G. Same issue on numerous wifi networks. ANyone got any ideas? I've tried all the usual, delete app, sign out, rebbot stuff. Still won't work.
23 Dec 2023 07:36 PM
Did you get this resolved as I currently have the same issue. Works via 5G but not home WI-FI
18 Jan 2025 09:20 AM
Did you ever find the issue and how to fix it? As I'm struggling with the same thing. Won't play anything on WiFi
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