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Discussion topic: Sky go lssue

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This message was authored by Missyblu71 This message was authored by: Missyblu71

Sky go lssue

I've been trying since yesterday to add cinema to my sky go app.ive tried restart but still not working

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

And does it ask you to subscribe when trying to watch them via the Sky Go app ?

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

@Missyblu71 

Sorry but you post isn't very clear as you don't add cinema to Sky Go as Sky Go is an app that allows you to watch the live channels and stream content so what are you trying to do, are you trying to add Sky Cinema to your Sky package ?

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Missyblu71
Topic Author
This message was authored by Missyblu71 This message was authored by: Missyblu71

Re: Sky go lssue

Hi I have sky go already and have subscribed to cinema but it is not coming through on app.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

When did you subscribe to Sky Cinema, was it today and can you view it via your TV ?

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Missyblu71
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This message was authored by Missyblu71 This message was authored by: Missyblu71

Re: Sky go lssue

I did it yesterday and yes through tv 

 

 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

And does it ask you to subscribe when trying to watch them via the Sky Go app ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Missyblu71
Topic Author
This message was authored by Missyblu71 This message was authored by: Missyblu71

Re: Sky go lssue

Yes it says you need to upgrade 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

@Missyblu71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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This message was authored by yellowbelly2 This message was authored by: yellowbelly2

Re: Sky go lssue

Already posted this message a few minutes ago but it was deleted.

 

Having issue with Sky Go App.

 

Recently joined Sky and keep getting this error in Sky Go-

 

Sorry something went wrong. To watch this content, please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

@yellowbelly2 

Are you new to Sky or have you returned after being a customer previously.

 

If you are new give this a try:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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This message was authored by yellowbelly2 This message was authored by: yellowbelly2

Re: Sky go lssue

@caesarome I've returned recently after a few years when I was a previous customer

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

As you have been away for a few years you will need to setup a new ID to use with online services like Sky Go so have you done this ?

 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

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This message was authored by yellowbelly2 This message was authored by: yellowbelly2

Re: Sky go lssue

Thanks - changed my email address but that didn't work.

 

Do i need to delete my Sky iD?
Is it easy to get a new one again or will it affect billing/services etc if I change it?

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go lssue

Posted by a Superuser, not a Sky employee. Find out more

You need to logout of the app then log back into it with the new ID you need to setup and use with it.

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This message was authored by yellowbelly2 This message was authored by: yellowbelly2

Re: Sky go lssue

Yeah did that with the new email I changed log in to but still same message. 

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