Sky go lssue

[Missyblu71]

I've been trying since yesterday to add cinema to my sky go app.ive tried restart but still not working

[caesarome]

@Missyblu71 

Sorry but you post isn't very clear as you don't add cinema to Sky Go as Sky Go is an app that allows you to watch the live channels and stream content so what are you trying to do, are you trying to add Sky Cinema to your Sky package ?

[Missyblu71]

Hi I have sky go already and have subscribed to cinema but it is not coming through on app.

[caesarome]

When did you subscribe to Sky Cinema, was it today and can you view it via your TV ?

[Missyblu71]

I did it yesterday and yes through tv 

[caesarome · Accepted solution]

And does it ask you to subscribe when trying to watch them via the Sky Go app ?

[Missyblu71]

Yes it says you need to upgrade 

[caesarome]

@Missyblu71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[yellowbelly2]

Already posted this message a few minutes ago but it was deleted.

Having issue with Sky Go App.

Recently joined Sky and keep getting this error in Sky Go-

Sorry something went wrong. To watch this content, please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv

[caesarome]

@yellowbelly2 

Are you new to Sky or have you returned after being a customer previously.

If you are new give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[yellowbelly2]

@caesarome I've returned recently after a few years when I was a previous customer

[caesarome]

As you have been away for a few years you will need to setup a new ID to use with online services like Sky Go so have you done this ?

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[yellowbelly2]

Thanks - changed my email address but that didn't work.

Do i need to delete my Sky iD?
Is it easy to get a new one again or will it affect billing/services etc if I change it?

[caesarome]

You need to logout of the app then log back into it with the new ID you need to setup and use with it.

[yellowbelly2]

Yeah did that with the new email I changed log in to but still same message.