Sky Go , not subscibed mesaage

[BACARDIMAN1]

Ordered Internet and sky stream. Cancelled stream because we didn't get on. Now have sky q. It appears I have two sky ids, one for broadband which is linked to sky go. The other isn't so I can't watch anything on sky go. I have called sky twice and both times to be told it will be fixed in 24 hrs. Anyone else had the problem and how did u resolve it as the script readers at sky are incapable.of fixing it, chat told me I had to call and even after complaining its still not fixed. 

[caesarome]

@BACARDIMAN1 

Tbe "it was been fixed in 24 hours" usually means they are not sure what to do,

Ignoring your broadband were you given a new account number for Sky Q ?

[BACARDIMAN1]

Yes I was given a new sky id

[caesarome]

@BACARDIMAN1 

Have you created a new Sky ID due to you having a new account number. You might then need to contact Skys ID team about seeing if it is possible to move the broadband account to this new account.