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Discussion topic: Sky Go not streaming

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This message was authored by AndrewMc13 This message was authored by: AndrewMc13

Sky Go not streaming

  • As of this morning Sky Go is no longer working on my mobile or XBox. When I open a channel I just get a spinning circle.
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AndrewMc13
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This message was authored by AndrewMc13 This message was authored by: AndrewMc13

Re: Sky Go not streaming

I have rebooted devices and router, reinstalled the app and tried a different WiFi network but still get the same issue.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky Go not streaming

Posted by a Superuser, not a Sky employee. Find out more

Try using a different dns (1.1.1.1 / 1.0.0.1)

Today I will be mostly 60 years old, I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by Aden85 This message was authored by: Aden85

Re: Sky Go not streaming

My sky go is also not working as of today which is annoying because we are in the process of moving and are using the Xbox to watch tv while we wait to set things up properly, third time this week it has failed, will probably be cancelling the contract if this continues 

AndrewMc13
Topic Author
This message was authored by AndrewMc13 This message was authored by: AndrewMc13

Re: Sky Go not streaming

I tried the different DNS but still no joy

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky Go not streaming

Posted by a Superuser, not a Sky employee. Find out more

😞

 

Have you tried Sky Go using your mobiles data rather than your broadband?

Today I will be mostly 60 years old, I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
AndrewMc13
Topic Author
This message was authored by AndrewMc13 This message was authored by: AndrewMc13

Re: Sky Go not streaming

Switching to data on mobile does indeed allow me to connect via Sky Go. The WiFi networks tested earlier are entirely separate but provided by the same ISP.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky Go not streaming

Posted by a Superuser, not a Sky employee. Find out more

@AndrewMc13 wrote:

Switching to data on mobile does indeed allow me to connect via Sky Go. The WiFi networks tested earlier are entirely separate but provided by the same ISP.


Sounds like mobile data is being routed differently that broadband, at least you know the app is fine and the issue is with the Internet connection

 

Maybe contact your ISP with your findings so far

Today I will be mostly 60 years old, I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
AndrewMc13
Topic Author
This message was authored by AndrewMc13 This message was authored by: AndrewMc13

Re: Sky Go not streaming

I'll try that, thanks

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