Sky Go on Huawei not opening

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂 

[Margarett2]

Hi I have never received an email with a bubble to start chat. I still need help with this like so many other people do.

[KevNewMedia]

Hi @Margarett2 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Margarett2.

[Margarett2]

I have had a very long online chat with Sky who have said they are having a lot of people with the same problems and this is the final message that I have received.  From Sky,( I have provided our team with information you have given me. The response from that will not be immediate, but this chat remains open and as soon as I hear anything from them, I will be back in touch with you )  I will update on here when I get some more information.

[Micknick25]

When i set up a hotspot with my phone i managed to get the app to open. I would like to be able to view downloads without having to do this

[MattyC91]

The same error message comes up for me too .help please!

[Margarett2]

I am on it's case. As soon as I have an update I will post on here.

[Margarett2]

Latest update from Sky today, Good morning, Margaret! I have heard from our back office team, who have accepted this case to be raised. At this point we are unable to provide a timescale, but the good news is that the we got the ball rolling. A team is now officially investigating this. We are advised that the issue will most likely resolved in a future app release.

[Kaddie01]

I m having the error on skygo  and tried all the previous guys fixes with no joy

[Kaddie01]

Mine is the same not working at all 

[Vickyb82]

I'm having exactly the same issue and can't sort it 

[Graham+81]

My Sky go app is not working in flight mode I get error (-20190000) I have downloaded films etc for a flight in 2 days & would like to be able to access them 

[KevNewMedia]

Hi Everyone

Thank you very much for the information everyone has provided.

Our support teams are working on the issue and hope to have a solution asap.  You may wish to consider joining the Open Beta for Sky Go on the Google Play Store where you will get early access to fixes and new features as they are released.

[TonyL69]

I can't access my skygo app on my Galaxy phone, I am just getting an error 20190000, I have uninstalled  the app and reinstalled, cleared the cache, turned tge phone on and off but still no joy?