Sky go not working on Samsung z fold 4

[KevNewMedia]

Hi @Gorby+Mudrock 

Welcome to the Sky Community.

I've removed your other thread regarding the problem you have.  It makes things easier for everyone if you only post once about your problem.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thank you for escalating this. We have sent Zishan187 an invite to chat 🙂 

[Gorby+Mudrock]

Hi,

Please may I have one too? 🙂

Sorry, I'm new round here and don't want to get things wrong!

[KevNewMedia]

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@Gorby+Mudrock wrote:

Hi,

Please may I have one too? 🙂

Sorry, I'm new round here and don't want to get things wrong!

---

Hey @Gorby+Mudrock 

Welcome to the Sky Community!

When you are asking to speak to one of the team, what's the reason behind this?  Do you have the same fault mentioned in this thread?

[Gorby+Mudrock]

Hi, yes, exactly the same issue. Same phone and error message.

[KevNewMedia]

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@Gorby+Mudrock wrote:

Hi, yes, exactly the same issue. Same phone and error message.

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Thanks for the info.

Out of interest, where are you seeing this error message?  I have the phone myself and haven't seen it, so would be interesting to understand the issue better.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Gorby+Mudrock]

I tap on the app icon, get the blue screen with Sky logo as if it's loading then the error message comes on pretty much straight after.

[Zishan187]

That's the exact same message I get 

[Reece1]

Still no resolution for this issue? 

[K+J.+Stephens]

Hi

I am having the same problem with my S21 5G Ultra!

[K+J.+Stephens]

Hi

I have just purchased a sky glass contract, moving from VM, every thing signed and sealed awaiting delivery. 

My Sky App installed with out an issue, my Sky Go App however, will not install past past the credentials screen I'm left with what's reminiscent of an old Windows millennium BSOD, see below.

I know this query has been answered on the forum but, being a newbie, I can't locate the details!

Please help!

There was a problem starting the app. Error [-20190000] Please restart the app and try again

I've restarted, reinstalled, cleared all caches more than once and nothing helps!

Thanks in advance

Kev

[Gorby+Mudrock]

Chatted with a specialist and now it's working; hero! . Basically I'd recommend reinstalling. Also remove another mobile device that has Sky Go and then trying it again. Weird but worked, and re the other device does too. 

[Robbie232]

I'm having exactly the same problem. Can you help me too? It's so frustrating! I've tried to download the app on other devices and am having the same problem each time

[K+J.+Stephens]

Hi

Just posted after a conversation with customer services!

Maybe like me you are waiting delivery of your Glass! 

[Morrison131087]

My phone won't let me load my sky go app. It keeps saying It's saying there is a problem starting the app. Error [-20190000] please restart the app and try again

Cam anyone help me