Sky Go issue

[Simon286]

Hello

im trying to view sky sports through sky go but neither my phone or iPad (brand new) will connect. My sons iPhone works fine and he can view as normal. 

all I get is a screen message saying too many devices are streaming and error code 50-2

please advise

[caesarome]

@Simon286 

Go to Settings > Sky Go > Location and turn off Precise Location off.

If you use a VPN make sure this is turned off.

[BH51]

We have six devices registered for Sky Go and one received a message saying there is an error- code 50-2. When we go into "Manae Your Devices", we can see the six devices - 3 ipads and 3 iphones, but it doesnt idebtify them and indicate which one has problem. 

[BH51]

Thank you.